Questions About Diabetes Care, Eligibility, or Site Information

Support Details

Phone: 1-855-910-DOKO (3656)

Business address: 1005 Congress Ave., Austin, TX 78701, USA

Eligibility: Check your eligibility online

Service area: Support for patients across the USA through virtual diabetes care and insurance coordination.

Typical reasons people contact us: questions about program fit, insurance coverage, CGM access, medication follow-up, and next steps after reviewing the site.

What to Contact Us About

• Insurance questions: Questions about benefit checks, supply coverage, or next steps before enrollment.
• Program fit: Questions about whether virtual diabetes support may be a good fit for your situation.
• Website content: Requests for clarification about educational pages, trust policies, or corrections.
• General support: Help finding the right page or understanding how to get started.

Before You Contact Us

It helps to have a few details ready if your question is about eligibility or insurance. Patients usually get clearer answers when they know their insurance type, the name of any CGM device they are asking about, whether they currently use insulin, and which diabetes medications they are taking. If the question is about an article, note the page title so the support team can review the exact content more quickly.

If you are reaching out because a previous order, refill, or coverage request stalled, it is also useful to know whether the issue happened with the clinic, pharmacy, or supplier. That context helps separate a medical question from an administrative one.

What Happens After You Reach Out

Most contact requests fall into one of three categories: general questions about the program, coverage or supply questions, and requests tied to educational content on the site. Once the reason for the request is clear, the next step is usually either a benefit or eligibility review, a referral to the most relevant service page, or a direct response clarifying how the website content should be interpreted.

This page is also meant to support trust. For health-related websites, strong contact information helps users and search engines understand that the site is tied to a real business with reachable support, not just anonymous content.

Important Note

The website includes educational information, but it should not replace personalized medical advice. If you are having an urgent medical issue, contact emergency services or your local clinician right away.

Frequently Asked Questions